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Returns and Refunds
- Products returned for change of mind will attract a 25% restocking fee.
- Products returned after 30 days of the invoice date will attract a 25% restocking fee.
- All products returned must be in the original unopened packaging and the packaging must not be damaged.
- In order to obtain a refund you must first return the product(s) at your own cost.
- Any opened or damaged packaging will not be accepted to be returned.
- Under no circumstances will we refund monies before we have received your product back to our premises and checked it as being in the original unopened and undamaged packaging.
- We will normally refund your purchase amount via the payment method that you used for your purchase. If that payment method is unable to process returns we may refund by direct deposit or another method of our choice.
- Refunds will take approximately 5-10 days to process and be seen in your account after approval, depending on your payment method and financial institution.